Read Our Reviews from Top Rated Dealer In Palatine, IL

Highlights from our reviews are shared below. All reviews can be viewed on the respective review sites.

Page: 1 of 89 (876 reviews)

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Michael Velez

07/10/2026
5.00

We purchased a 2015 Camry for our kids. And all I have to say was Mike Katz was amazing to work with. He was very honest and never felt pressured to buy. I told him I’ll be back next year for a MDX haha. Definitely will recommend this dealership!!!

Yana Kitiashvili

07/07/2026
5.00

We came to Car City without planning to buy a car—we just wanted to take a look. The associates were very friendly and immediately helped us, even offering a test drive.Although it was a short business day because of the holiday, Madina took the time to help us through the entire car-buying process. She was professional, patient, and explained everything clearly, making the experience smooth and stress-free.We would like to thank Madina and the entire Car City team for their excellent customer service and for making our car purchase such a great experience. We highly recommend Car City to anyone looking for a hassle-free car-buying experience!

Jessica

06/23/2026
5.00

Orlando was amazing! Help me get my truck and went out of his way to make it as easy as possible. Highly recommend!!

Luis Vazquez

06/22/2026
5.00

Al the mechanic is honest and great service. I don't go to know one else.

Ethan Beckberger

06/18/2026
5.00

Streamlined buying process, and amazing staff that were very willing to work with me and be transparent. Denys will get you a good deal.

Jim Tortorelli

06/08/2026
5.00

I don’t look forward to buying a used car, but at Car City I came as close to enjoying the purchase of a used vehicle as is possible for me. Mike took the time to discuss options and considerations on the purchase decision. My wife and I are completely satisfied with the entire transaction experience. I live about six hours away, but will check here first the next time I am in the market for a used car.

Nia Vongchanh

06/06/2026
5.00

I’ve been car shopping for at least three weeks, and one of the reasons I struggled to settle on a vehicle was the overall experience with some dealerships and salespeople. In several cases, I was left with an uneasy feeling, as if transparency and honesty were lacking.The moment I arrived at CarCity, it felt different. I appreciated the smaller dealership atmosphere because I wasn’t pressured or hounded by a salesperson.Now, let’s talk about Mike. I can’t say enough good things about him! He was easygoing, genuine, and upfront about all the details and fees. Working with someone so honest made the decision much easier. I never felt like he was trying to sell me a car just to earn a commission. Instead, I felt like he genuinely wanted to help me find the right vehicle.Mike clearly has a passion for both his job and the people he works with. He gave me the impression that he truly enjoys what he does and sincerely wants to put his customers in a reliable, quality vehicle. If you’re looking for an stress-free car-buying experience, I highly recommend working with Mike and the team at CarCity.I walked out of there with my 2022 VW Tiguan! I am so happy and satisfied with my purchased.

Rene Mendieta

06/04/2026
5.00

Michele Pierce

06/03/2026
5.00

We worked with Denys at Car City,he was professional and easy to work with.

lildago 55

06/01/2026
5.00

This was my first time purchasing a used vehicle and I gotta say I am very impressed with this dealership they take pride in the vehicles they sell, mike k. Was the gentleman that helped me through the process and let's just say he is great at what he does! Made sure I was happy with the purchase and everything entailed let me go on a test drive throughly check out the vehicle and even took it to get a pre inspection of you are stopping into pickup a vehicle make sure to speak with Mike! Good job guys if I need another vehicle soon I will be back. 👍

Page: 1 of 89 (876 reviews)

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Happy client - 2012 VOLVO XC60

Thank you for the experience, we are multilingual and also speak Ukranian.

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Happy Client - 2018 Jeep Cherokee

Thank you for making the trip from Burlington, WI. We are glad the transaction was straightforward and honest.

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Happy Client - 2018 Mercedes Benz C300

Happy with the purchase of our Mercedes Benz, thank you Jesus!

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happy client - 1997 TOYOTA SOARER

Purchased my dream JDM from Car City inc.

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HAPPY CLIENT - 2013 SUBARU STI

Happy with the customer service and attention to detail, my dreamcar was worth the wait and i'm glad Car City Inc helped me put this all together and easy for me.

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ALICIA OJEDA - 2009 LEXUS IS250

THE BEST CUSTOMER SERVICE IN THE INDUSTRY!

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DERIC TEHWAN - 2014 HONDA ACCORD

Fabian is a good guy, he helps me and even explained more to me, he’s so patient and passionate in his job I really appreciate that.

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GREGORY WALLIN - 2015 BMW 3 SERIES

4 days ago

New

Great deal great place Allan is the best Gabriel is a boss he took care of us highly recommend ??????????????????????????????

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KAREEN LESLIE - 2012 TOYOTA HIGHLANDER

Gabriel, Fabian and Allen did an awesome job to help me with my complete process. They were very informative, friendly and courteous. I got a nice discount and drove off in my favorite ride on the lot. Thanks guys for hooking me up.

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LINDSEY LIEPOLD - 2019 VOLKSWAGEN ATLAS


Lindsey Liepold

21 hours ago

New

I had a great experience here with Paul. Everyone was super nice, they were not pushy, and really tried to get things done as quick as possible. They made the process pretty seamless. We love our new vehicle, which was immaculate and well cared for. We traveled 4 hours and they updated us through text to let us know the vehicle was still available (so we didn't waste time). We really highly recommend this place!

Car City Inc BBB Business Review